Upon receipt of your unit(s) please inspect and count all boxes; note any damage,
missing boxes or discrepancies on your bill of lading prior to signing for your
Your satisfaction is important to us. If you are not completely satisfied with your
purchase, you may return your unit(s) within 30 days of receipt. To receive a return
authorization, please email us with your name, contact information and original
order number. The unit(s) must be shipped back "Freight Prepaid" to our California
location and arrive in like new condition in their original cartons. All shipping
arrangements are the sole responsibility of the consumer. Refunds will be made after
inspection of the unit(s), however shipping and handling fees are not refundable.
If you cancel your order after it has been shipped, you are responsible for any
and all freight/handling charges incurred by your cancellation. Powertec automatically
charges a 20% restocking fee or 100% of the purchase price if inspection is determined
to be unsatisfactory due to missing component parts or poor repackaging causing
damage to the unit.
All Powertec machines are covered under the following warranty to the original purchaser:
• Lifetime warranty on the frame (excludes
• Two years on component parts* (bearings,
• One year on pads, grips and unspecified parts.
• Shipping charges may not be covered under
• Warranties may be voided by abusive use or
alterations made to the unit. To obtain warranty service, it may be necessary to
return damaged parts to Powertec.
• Replacement parts may vary in color.
• Any missing parts must be reported within
30 days of receipt of unit(s).
Refused or undeliverable shipments will automatically be subject to a 20% re-stocking
fee and customer will be responsible for all freight charges.
A 10% cancellation fee will apply to all order cancelled before shipment.
If you have any questions regarding your equipment, please feel free to contact
our Customer Service Department at (800) 250-6665. Our customer service department
is available between the hours of 7:00AM - 6:30PM EST or 4:00AM - 3:30PM PST, Monday
through Friday to assist with sales, general product questions or other inquiries.
We sincerely appreciate your business and appreciate you giving us the opportunity
to fulfill your strength and fitness needs.