Warranty &

Return Policy


Upon receipt of your unit(s) please inspect and count all boxes; note any damage, missing boxes or discrepancies on your bill of lading prior to signing for your merchandise.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your unit(s) within 30 days of receipt. To receive a return authorization, please email us with your name, contact information and original order number. The unit(s) must be shipped back "Freight Prepaid" to our California location and arrive in like new condition in their original cartons. All shipping arrangements are the sole responsibility of the consumer. Refunds will be made after inspection of the unit(s), however shipping and handling fees are not refundable. If you cancel your order after it has been shipped, you are responsible for any and all freight/handling charges incurred by your cancellation. Powertec automatically charges a 20% restocking fee or 100% of the purchase price if inspection is determined to be unsatisfactory due to missing component parts or poor repackaging causing damage to the unit.

All Powertec machines are covered under the following warranty to the original purchaser:

Powertec offers a Lifetime Warranty on Structural Frame.(Excludes Surface Finish).
5 year warranty on Moving Frames  (Press Arms and other unspecified moving components).
Two year warranty on Components (Bearings, Locking Pins, Pulleys, Cables, Slide Rods).
One year warranty on Pads, Grips and other unspecified parts.                                          

- All parts are shipped free of charge for first 90 days of date of purchase. 
- Warranty is to original purchaser only (excluding dealer). Warranty is not Transferable in the event you sell the product.
- Warranty claims are subject to inspection and are voided if equipment shows Signs of abuse or alterations made other than the ones recommended by Powertec.
- Missing parts must be reported within 30 days from receipt of unit(s).
- Proof of purchase is required; your sales receipt must show date of purchase.
- For more information on the warranty or to obtain warranty service, please contact the appropriate Powertec Customer Service Department in the USA or Europe.                

Powertec Inc. USA
2100 E. Artesia Boulevard                           
Long Beach, CA. 90805 – USA                                                                                 
Phone: (800) 250-6665                                           
E-mail: service@powertecfitness.com   

Powertec Europe        
6, Rue de l’Europe 
68500 Bergholtz - France 
Phone: + 33 (0) 3 89 62 56 30
E-mail: contact@powertec-europe.fr   

Refused or undeliverable shipments will automatically be subject to a 20% re-stocking fee and customer will be responsible for all freight charges.

A 10% cancellation fee will apply to all order cancelled before shipment.

If you have any questions regarding your equipment, please feel free to contact our Customer Service Department at (800) 250-6665. Our customer service department is available between the hours of 7:00AM - 6:30PM EST or 4:00AM - 3:30PM PST, Monday through Friday to assist with sales, general product questions or other inquiries. We sincerely appreciate your business and appreciate you giving us the opportunity to fulfill your strength and fitness needs.